Maija Bergström, M.Soc.Sc. in social psychology, works as Programme Coordinator at Forum Virium Helsinki. She is responsible for Smart Kalasatama Living lab’s co-operation with residents. She coordinates the living lab activities and develops methods and tools for co-creation. Together with the city, companies and residents she develops new models and digital services for sharing spaces and making the flexible. Her facilitation skills help to filter the customer feedback as insights to the future services.